Refund & Cancellation Policy

Last Updated: [16th December 2025]

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DepositShield (“we”, “our”, or “us”) aims to provide reliable, high-quality cleaning and repair services. This Refund & Cancellation Policy explains how cancellations, refunds, and service adjustments are handled.

By booking with DepositShield, you agree to the terms below.

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1. Cancellations by the Customer

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1.1 Standard Bookings (Non-Urgent)

• Cancellations made more than 24 hours before the scheduled appointment → No cancellation fee

• Cancellations made within 24 hours of the appointment → S$50 late cancellation fee may apply

• Cancellations made after the service provider has arrived → Full service fee may be charged

 

1.2 Urgent Bookings (24–36 hours or same-day)

Because these require priority scheduling:

• Urgent booking fees are non-refundable once confirmed

• If the Customer cancels after confirmation, the urgent surcharge may still apply

 

2. Rescheduling

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• Rescheduling is free if done more than 24 hours in advance

• Rescheduling within 24 hours may incur a S$30 rescheduling fee

• Rescheduling is subject to availability

 

3. Refunds for Services

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Refunds may be issued in the following cases:

 

3.1 Service Not Completed

If DepositShield or our Tradesperson is unable to complete the service due to our own operational issues, you will receive:

• A full refund, or

• A no-cost reschedule, depending on your preference

 

3.2 Service Quality Issues

If you are not satisfied with the service:

• You must report the issue within 24 hours of service completion

• We may request photos or videos of the affected areas

• We will first offer a free touch-up or rectification

• Refunds are only issued if:

  • A reasonable attempt to rectify has been made, and

  • The issue is clearly due to our service provider’s workmanship

 

Note:
Refunds are not provided when issues are due to:

• Pre-existing damage or wear

• Structural/maintenance issues unrelated to cleaning/repairs

• Inaccurate or incomplete booking information

• Situations outside our control (e.g., building restrictions)

 

4. No Refund Situations

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Refunds will not be issued when:

• Customer-provided information or photos were incomplete or misleading

• Access to the property was not provided at the scheduled time

• Water, electricity, or safe working conditions were unavailable

• The Customer changes their mind after work has begun

• The scope of work increases due to previously undisclosed issues

• Delays are caused by building management or condo access rules

 

5. Partial Refunds

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In some cases, a partial refund may be processed:

• If only part of the service can be completed

• If the Customer requests to stop the service midway (for valid reasons)

• If excess work was paid for but not needed

The refund amount will be based on work already completed.

 

6. Payments & Processing Time

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Refunds will be processed via:

• PayNow

• Bank transfer

• Original payment method (if applicable)

Processing time:

• 3–7 business days for standard cases

• Up to 14 days for complex investigations

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7. Changes or Cancellations by DepositShield

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DepositShield may cancel or reschedule a service if:

• A Tradesperson becomes unavailable

• Unsafe or unsuitable conditions are present

• Information provided is incomplete or incorrect

• Severe weather or emergencies occur

In such cases, Customers will receive:

• A full refund, or

• A free rescheduling, depending on preference

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8. Contact for Refunds & Cancellations

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For refund or cancellation requests, contact:

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📧 [mydepositshield@gmail.com]

📱 WhatsApp: [90061163]

 

Please include:

• Your full name

• Booking date

• Property address

• Description of the issue

• Photos, if applicable