Privacy Policy

DepositShield (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, submit a booking, or communicate with us through WhatsApp or other channels.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

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1. What Personal Data We Collect

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We may collect the following information from you:

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1.1 Contact Information

• Full name

• Email address

• Mobile number (including WhatsApp)

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1.2 Property Information

• Address (e.g., condo name, block, unit)

• Access instructions

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1.3 Photos & Videos

You may upload or send photos/videos of:

• Property condition

• Areas requiring cleaning or repair

• Damage or defects

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1.4 Service Details

• Preferred dates and times

• Service selections (cleaning, repairs, report)

• Notes or special instructions

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1.5 Technical Information

Automatically collected by our website:

• IP address

• Browser type

• Device information

• Cookies and analytics data

We do not knowingly collect personal data from children under 18.

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2. How We Use Your Personal Data

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We use your data to:

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2.1 Provide and manage our services

• Review your booking request

• Generate quotes

• Assign and coordinate Tradespeople

• Schedule appointments

• Deliver services

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2.2 Communicate with you

• Booking confirmations

• WhatsApp updates

• Service reminders

• Customer support

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2.3 Improve our business

• Quality control

• Service insights

• Website performance

• Operational improvements

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2.4 Legal compliance

• PDPA obligations

• Records of transactions and communications

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We do not sell or rent your personal data to third parties.

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3. Disclosure of Your Data

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We may share your data only in the following situations:

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3.1 With Tradespeople (Service Providers)

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To coordinate and perform services, we may share:

• Your name

• Property address

• Service details

• Photos (only when required for assessment)
   

All third-party providers are expected to maintain confidentiality.

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3.2 With Our Technology Providers

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• Wix (website hosting)

• Email service providers

• Cloud storage

• Analytics tools

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These providers help us operate but cannot use your data for their own purposes.

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3.3 When Required by Law

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We may disclose data to authorities if legally required.

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4. Use of WhatsApp

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When you communicate with us via WhatsApp:

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• Your phone number becomes visible to our team

• Photos and notes may be used for service estimation

• WhatsApp’s own privacy terms apply independently

 

We will never publicly share your WhatsApp messages.

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5. Retention of Personal Data

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We retain your data only as long as necessary for:

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• Fulfilling your booking

• Providing customer support

• Meeting regulatory requirements

• Internal record-keeping

 

Typically, records are retained for 12–24 months, unless longer retention is required for legitimate business or legal reasons.

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6. Security Measures

 

We take reasonable steps to protect your data through:

• Access controls

• Secure storage

• Encrypted communication where applicable

• Limited access by authorised personnel only

 

However, no system is perfectly secure, and we cannot guarantee absolute protection.

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7. Your Rights Under PDPA

 

You have the right to:

 

7.1 Access Your Data

Request a copy of the personal data we hold.

 

7.2 Correct Your Data

Request corrections or updates to your information.

 

7.3 Withdraw Consent

You may withdraw consent for us to collect, use, or disclose your data at any time.
Note: This may affect our ability to provide services.

 

7.4 Request Deletion

You may request deletion of your data unless retention is required by law.

To exercise any rights, contact us at:
📧 [mydepositshield@gmail.com]

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8. Cookies & Analytics

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Our website may use cookies/tools for:

• Performance monitoring

• Traffic analytics

• User experience improvements

 

You may disable cookies in your browser, but some features may not function optimally.

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9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

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10. Updates to This Privacy Policy

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We may update this Policy occasionally.
Changes take effect immediately when posted on our website.
Your continued use constitutes acceptance of the updated Policy.

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11. Contact Us

 

If you have questions or concerns about your privacy or this policy, contact:

📧 [mydepositshield@gmail.com]
📍 Singapore